Refund Policy

We are happy to refund your products within 30 days of purchase. Simply send your items back to us in 'Perfect Condition' and we will refund your original payment method within 7 working days.

If your items are not in like new condition, we reserve the right to partially refund. We will not accept any products that have been used.

Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions. Along with if your diffuser has not been stored correctly, following our care guide. We strongly advise that these are read upon purchasing to ensure the best possible burning and storing experience.

We do not take responsibility for return postage costs, and initial postage costs will not be refunded. You can always contact us for any return question at hello@blissandblooms.co.uk.

To be eligible for a return, your item must be in the same condition that you received it, unused, with stationary and in its original packaging. You’ll also need the receipt or proof of purchase.

TO RETURN YOUR ITEM:

1: Contact us to talk about what you are returning and your reasons why: hello@blissandblooms.co.uk

2: Send your items to Bliss & Blooms, 26 Chestnut Avenue, Luton, Bedfordshire, LU3 3JA.

3: We will refund in line with our returns policy. 

Damages and issues

Please inspect your order upon receipt and contact us within two days of the item being received, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the.