Shipping Policy

At Bliss & Blooms our Candles, Wax Melts and Diffusers are hand made please allow 3-5 working days for these to be made and dispatched. Where possible, your order may be fulfilled sooner than this advised period.

In the unlikely event that an issue arises, we aim to resolve them as quickly and effectively as possible; our customers are hugely important to us.

Shipping Service:

All orders are sent via Royal Mail 2nd Class. Royal Mail 'aims for' a door to door service within 72 hours, excluding Sundays, however please do note this is only an aim for time and approximately 3-5% of shipments can take longer. 

Tracking:

We do not offer a step-by-step tracked service, all orders are scanned to confirm their collection from our premises and to confirm a successful delivery or an attempted delivery - this includes a satellite map image highlighting where the parcel has arrived to. If your order is missing, we can quickly launch an investigation into its whereabouts. 

Free delivery over £25, applies to Royal Mail Second Class Standard. UK ONLY

Lost Shipments: 

In order to conclude a parcel has been lost, a period of 7 working days from the shipped date must expire. In this event, please contact hello@blissandblooms.co.uk and a member of our team will begin an investigation into its whereabouts. 

Cancellation of Order:

We are unfortunately unable to cancel your order once it has been dispatched. Should you wish to cancel your order, please email hello@blissandblooms.co.uk  and we will do our very best to intercept the order being shipped.